Buy Now, Pay Later, Performance Insights

As the Buy Now, Pay Later wave crashes over eCommerce disrupting the more traditional payment and credit methods, I can understand the businesses who are still evaluating the implications associated with offering it to their customers.   From the transaction costs and moral dilemma of facilitating easy credit on one hand, to the potential boost in sales and significant reduction in fraud risk on...

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How often do you talk to your customers?

The opportunities for direct customer contact seem to be growing fewer and farther between as technology advances with more efficiencies and better self-service functionality. 

This is a good thing though, right?  After all, if we can make a task easier for a customer, and achieve it without the need for human intervention, it’s WIN, WIN! 

So what’s the problem?

Well, sometimes we can focus more...

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Staff Transitions

Staff transitions are an inevitable part of business operations as organisational structures change and people navigate through their own career trajectory.  Despite their inevitability however, each transition can create a time of significant turmoil for the Outgoing Person, the Newbie, and the Business:

  • The Outgoing Person strives to keep business as usual running smoothly whilst...
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Show On Mobile / Tablet / Desktop

Are you seeing a rise in activity from mobile devices?

Commerce Vision customers are witnessing steady growth in eCommerce activity from mobile devices, with some - especially B2C businesses - now attributing around 50% of their total clicks to mobile users.  This trend is playing out all across the industry with Australia Post reporting that in 2017, 1 in 5 online sales were made from a mobile...

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Payment Surcharges

Are you losing too much money through payment transaction costs?

 

Some customers I’ve spoken to have been surprised at both the amount they’re paying, and also the extent to which payment transaction fees can vary across different types of credit cards and payment gateways.

 

We can provide options to recoup some or all of your transaction costs.

 

Your approach will be key in achieving the...

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How to engender trust among your eCommerce users

I was watching a webinar on eCommerce recommendations the other week. Excited to hear about concepts I may not have found on my own, I had my notebook in front of me, a fresh coffee on my desk, and my pen in hand. I was ready to be wowed!

 

Aaaand then one of the presenters recommended using a full-page interstitial to present all users with a coupon/promo code offer. I watched my pen hit the...

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User experience in 2018 and beyond

If I’ve been fortunate enough to have 10 minutes of your time, you’ve no doubt heard me utter the phrase “user experience” (“UX” for short) at least once. Happy customers are my jam, and customer experience is directly correlated to customer happiness. When we look at concepts like personalisation, customer retention and loyalty, you may notice an underpinning theme: they all lean heavily on user...

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Commerce Vision Celebrates Best Practice Personalisation

Brisbane, Australia – March 7, 2018

Today, Commerce Vision announce the release of their highly anticipated Personalisation module, created specifically for their Customer Self Service eCommerce platform. 

Personalisation has been designed from the ground up to allow digital marketers to individualise the customer experience, including targeted messaging, content, and product suggestions.    

...

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Web-based chat: the good, the bad, and a very ugly user experience

I often hear the topic of web-based chat come up both in conversations with customers, and my digging through the web. Some of our customers have already implemented it, some are considering it, and some know it’s not for them. Given the fact that it’s so easy to implement (in most cases a simple code snippet is all that’s needed), it can seem like a great “quick win”. I thought I’d share a...

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Change management in the world of B2B

In many instances, the line between B2B and B2C has blurred into non-existence. Whether that’s due to the gravitation towards eCommerce (which doesn’t allow for the traditional business-led information drip) or because technology allows our offices to be anywhere and everywhere is up for debate. Either way that blurred line has led to a focus on user experience and customer expectations in the...

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