Taking the guess work out of customer visits

"Amazon doesn't kill retail, it just kills bad retail" - John Winning, founder of Appliances Online

 

I think one of the biggest "panic" buttons on most people's radars now is that 800lb Amazon gorilla steadily making its way to Australian shores. 

 

Let's be honest for a moment.... This was always going to happen. 

 

Whether it was Amazon, or another retail giant, or even the mass-adoption of...

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Let's talk about stock, baby!

Let’s talk about B2B. Let’s talk about all the good things and the bad things fulfilment can be… Ok so it doesn’t quite fit the song and I’m probably showing my age a little with a Salt-N-Pepa reference (plus the details I’m about to get into aren’t specific to B2B, it just rhymed).

 

Despite my (awful) jokes, today’s blog post is about a crucial part of the eCommerce game:

 

Stock.

 

Without...

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Automation: When Wall-e Works for You

Welcome again my eCommerce adventurers.

 

This week I wanted to chat to you about something that I think will only get bigger, as more and more machines take over our lives, until eventually we’re like these guys:

 

©Disney/Pixar

 

Ok, maybe not quite that bad, but I do think that machines can do a lot for us. Which brings us to the topic of today’s post (drumroll please)…

 

Automation!

 

Using...

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Don't sell a product, solve a problem

Today, I cordially invite you to step back in time with me for a moment….

 

~cue wavy dream sequence transition~

 

It’s 8pm on Wednesday night, I’m home from the first day of the Retail Global Gold Coast conference, and I’m loving it so far. I got home, kicked off the shoes, threw leftover pizza in the microwave for dinner (I know, it’s really a wonder I’m not single), and immediately grabbed my...

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Commerce Vision Automates Order Processing – Say Hello to LUCY

Brisbane, Australia – May 30, 2017 – Commerce Vision today announced general availability of LUCY powered by Microsoft Azure – an automated order processing software that captures a customer’s emailed purchase orders and generates accurate sales orders in their suppliers’ ERP systems.

LUCY was developed as an intelligent application from day one, so it is trained to remember customers’ purchase...

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Becoming B2B Batman

Do you sell a product? Do you sell convenience? Do you sell quality, or quantity, or maybe experience?

 

I was reading this article the other day and it talks about a rather famous - or infamous in some circles, I’m sure - report by Forrester Research called Death of a (B2B) Salesman.

 

Now I’m not about to start showing the Four Horsemen of the Apocalypse to their seats just yet, but there’s a...

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When you KIND OF know what you do want, but DEFINITELY know what you don't want.

Last week, I mentioned in passing one of my favourite little widgets available within BPD. It’s got a lot of bang for buck and is great for user experience (which should pretty much tell you exactly WHY it’s a favourite of mine).

 

I’m talking about the Product Compare Widget

 

But rather than treat it incidentally, I thought it deserved its own chance to shine.

 

So what is it?

 

It’s a widget...

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Dictionary or shopping list: What does your customer actually want to know?

I think we’ve all heard the phrase “information is power” before. When it comes to keeping these chats with you on the Customer Success Tenets path, that’s most definitely true.

 

Today I thought I’d show you something that’s already available (but that you might not know about) to help keep that information train running full steam ahead.

 

Product Page PDF download

 

It’s always a balancing act...

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You don’t need to be Einstein to experiment

“With how many things are we on the brink of becoming acquainted, if cowardice or carelessness did not restrain our inquiries.” – Mary Shelley, Frankenstein

 

When people talk about experiments, I tend to think of a vaguely ominous abandoned house with a mad scientist laughing about how “It’s genius, GENIUS I say!”…or the Powerpuff Girls. Sadly, the kind of experiments I’m likely to do have no...

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A Yes-Man by any other name is still a Yes-Man

I came across a really interesting article the other day, and something in it has been bugging me ever since.

 

The article itself is fantastic and I’d actually completely encourage you to take a read if you have time:

 

Selling is not about Relationships

 

If you don’t have time, let me give you the Cliffs Notes. Several years ago, the Sales Executive Council conducted a worldwide study of sales...

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