How often do you talk to your customers?

The opportunities for direct customer contact seem to be growing fewer and farther between as technology advances with more efficiencies and better self-service functionality. 

This is a good thing though, right?  After all, if we can make a task easier for a customer, and achieve it without the need for human intervention, it’s WIN, WIN! 

So what’s the problem?

Well, sometimes we can focus more...

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Staff Transitions

Staff transitions are an inevitable part of business operations as organisational structures change and people navigate through their own career trajectory.  Despite their inevitability however, each transition can create a time of significant turmoil for the Outgoing Person, the Newbie, and the Business:

  • The Outgoing Person strives to keep business as usual running smoothly whilst...
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September Updates Roundup

What’s Changed & What’s New?

There’s something for everyone in this variety pack!

Our CMS changes will roll out tonight at 8pm and you can find all of the prerequisites for our new features in the linked articles.

Improved widget workflow

Our eager little widgets will now automatically open their settings window for you to configure their options as soon as you add them to a page.

When you have...

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Search Analytics

Are You Looking For Answers?

When we have a product or service to sell, we often focus on how we can draw more attention to it.  How can we make it more visible, more attractive, more affordable, more desirable?   Sometimes, in our quest for answers, we forget to consider WHO is looking for our products and HOW they go about doing it. 

What we should be asking is…  

What are the questions?

The...

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Repeating Promo Codes

Looking for loyalty?

When customers purchase a significant product volume they often expect a reward in the form of a discount for both current and future orders.   But, what happens when some of those future orders are not so significant?

Repeating Promo Codes allow you to offer the gift that keeps on giving!

Running this style of promotion in conjunction with your media and SEO campaigns can...

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Show On Mobile / Tablet / Desktop

Are you seeing a rise in activity from mobile devices?

Commerce Vision customers are witnessing steady growth in eCommerce activity from mobile devices, with some - especially B2C businesses - now attributing around 50% of their total clicks to mobile users.  This trend is playing out all across the industry with Australia Post reporting that in 2017, 1 in 5 online sales were made from a mobile...

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Payment Surcharges

Are you losing too much money through payment transaction costs?

 

Some customers I’ve spoken to have been surprised at both the amount they’re paying, and also the extent to which payment transaction fees can vary across different types of credit cards and payment gateways.

 

We can provide options to recoup some or all of your transaction costs.

 

Your approach will be key in achieving the...

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Customer Dashboards

Would you like your customers to self-manage their own accounts?

 

We have a solution that we can configure for you...

...and it won't break the bank.

 

Meet our ‘Basic 5’ Customer Dashboard

 

 

This feature is quickly becoming popular as it significantly reduces incoming calls from end-user customers by empowering them to manage their own accounts.

 

This quick win is an easy install with...

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Owl Carousel 2

Would you like to add some style to your carousels? 

Easily configure your Banners, Campaign Sliders, Product Galleries, and Article Sliders to show a little more visual appeal!

Hi, I'm Shaun - your new Customer Success Manager at Commerce Vision - and over the coming weeks I'll bring you a range of blogs designed to help you get more value form your CV solution.  My simple blogs should be a...

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How to engender trust among your eCommerce users

I was watching a webinar on eCommerce recommendations the other week. Excited to hear about concepts I may not have found on my own, I had my notebook in front of me, a fresh coffee on my desk, and my pen in hand. I was ready to be wowed!

 

Aaaand then one of the presenters recommended using a full-page interstitial to present all users with a coupon/promo code offer. I watched my pen hit the...

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