Show On Mobile / Tablet / Desktop

Are you seeing a rise in activity from mobile devices?

Commerce Vision customers are witnessing steady growth in eCommerce activity from mobile devices, with some - especially B2C businesses - now attributing around 50% of their total clicks to mobile users.  This trend is playing out all across the industry with Australia Post reporting that in 2017, 1 in 5 online sales were made from a mobile...

Read More...

Payment Surcharges

Are you losing too much money through payment transaction costs?

 

Some customers I’ve spoken to have been surprised at both the amount they’re paying, and also the extent to which payment transaction fees can vary across different types of credit cards and payment gateways.

 

We can provide options to recoup some or all of your transaction costs.

 

Your approach will be key in achieving the...

Read More...

Customer Dashboards

Would you like your customers to self-manage their own accounts?

 

We have a solution that we can configure for you...

...and it won't break the bank.

 

Meet our ‘Basic 5’ Customer Dashboard

 

 

This feature is quickly becoming popular as it significantly reduces incoming calls from end-user customers by empowering them to manage their own accounts.

 

This quick win is an easy install with...

Read More...

Owl Carousel 2

Would you like to add some style to your carousels? 

Easily configure your Banners, Campaign Sliders, Product Galleries, and Article Sliders to show a little more visual appeal!

Hi, I'm Shaun - your new Customer Success Manager at Commerce Vision - and over the coming weeks I'll bring you a range of blogs designed to help you get more value form your CV solution.  My simple blogs should be a...

Read More...

How to engender trust among your eCommerce users

I was watching a webinar on eCommerce recommendations the other week. Excited to hear about concepts I may not have found on my own, I had my notebook in front of me, a fresh coffee on my desk, and my pen in hand. I was ready to be wowed!

 

Aaaand then one of the presenters recommended using a full-page interstitial to present all users with a coupon/promo code offer. I watched my pen hit the...

Read More...

How to write an FAQ page people will actually use

 

What if I told you there was a way you could reduce your cost to serve, positively affect your SEO, and increase your customer’s sense of trust all at once?

 

No, it’s not magic… it’s your FAQ page.

 

While I was off exploring the wide world of FAQ, I gathered some great tips to help you get the most out of them.

 

But before I get into the How, I thought I’d explain some of the Why.

 

FAQ...

Read More...

Google's mobile-first indexing no longer a ghost story

If you follow the Google Webmaster blog, you would have seen the news drop a few weeks ago that Google has started rolling out mobile-first indexing. As part of the announcement, they’ve dispelled a few myths that have turned (in certain circles) into campfire bogeyman stories.

 

In case the Webmaster blog is a little too technical, or you don’t have time to go through it, here’s a digest for you:

Read More...

More benefit, less feature: writing great product descriptions

It’s been a little while since I’ve busted out my trusty magnifying glass and put a piece of the eCommerce landscape under the spotlight. If you’ve been along for the ride so far, you know I’ve already analysed banners, mega menus, and product detail pages. Today I’m at it again, this time doing my best Sherlock impression while talking product descriptions.

 

Warning: I’m armed with examples...

Read More...

Common problems in B2B eCommerce you can already solve

I’ve spent a lot of time lately researching the most common B2B eCommerce pain points, and it got me thinking about you, my delightful customers. My internet trawling highlighted several features that got repeated mentions…  and I’m happy to report that you can already implement all of them!

 

With this in mind, I thought I’d give you a digest of what the internet claims are the big ticket items...

Read More...

User experience in 2018 and beyond

If I’ve been fortunate enough to have 10 minutes of your time, you’ve no doubt heard me utter the phrase “user experience” (“UX” for short) at least once. Happy customers are my jam, and customer experience is directly correlated to customer happiness. When we look at concepts like personalisation, customer retention and loyalty, you may notice an underpinning theme: they all lean heavily on user...

Read More...

Like the article? Subscribe below for a regular dose of eCommerce and Business wisdom