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Hi, I'm Shaun - your new Customer Success Manager at Commerce Vision - and over the coming weeks I'll bring you a range of blogs designed to help you get more value form your CV solution.  My simple blogs should be a...

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How to engender trust among your eCommerce users

I was watching a webinar on eCommerce recommendations the other week. Excited to hear about concepts I may not have found on my own, I had my notebook in front of me, a fresh coffee on my desk, and my pen in hand. I was ready to be wowed!

 

Aaaand then one of the presenters recommended using a full-page interstitial to present all users with a coupon/promo code offer. I watched my pen hit the...

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How to write an FAQ page people will actually use

 

What if I told you there was a way you could reduce your cost to serve, positively affect your SEO, and increase your customer’s sense of trust all at once?

 

No, it’s not magic… it’s your FAQ page.

 

While I was off exploring the wide world of FAQ, I gathered some great tips to help you get the most out of them.

 

But before I get into the How, I thought I’d explain some of the Why.

 

FAQ...

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Google's mobile-first indexing no longer a ghost story

If you follow the Google Webmaster blog, you would have seen the news drop a few weeks ago that Google has started rolling out mobile-first indexing. As part of the announcement, they’ve dispelled a few myths that have turned (in certain circles) into campfire bogeyman stories.

 

In case the Webmaster blog is a little too technical, or you don’t have time to go through it, here’s a digest for you:

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More benefit, less feature: writing great product descriptions

It’s been a little while since I’ve busted out my trusty magnifying glass and put a piece of the eCommerce landscape under the spotlight. If you’ve been along for the ride so far, you know I’ve already analysed banners, mega menus, and product detail pages. Today I’m at it again, this time doing my best Sherlock impression while talking product descriptions.

 

Warning: I’m armed with examples...

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Common problems in B2B eCommerce you can already solve

I’ve spent a lot of time lately researching the most common B2B eCommerce pain points, and it got me thinking about you, my delightful customers. My internet trawling highlighted several features that got repeated mentions…  and I’m happy to report that you can already implement all of them!

 

With this in mind, I thought I’d give you a digest of what the internet claims are the big ticket items...

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User experience in 2018 and beyond

If I’ve been fortunate enough to have 10 minutes of your time, you’ve no doubt heard me utter the phrase “user experience” (“UX” for short) at least once. Happy customers are my jam, and customer experience is directly correlated to customer happiness. When we look at concepts like personalisation, customer retention and loyalty, you may notice an underpinning theme: they all lean heavily on user...

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Login with Facebook and Automated Cross sell/Upsell

I was going to come up with something kitschy and clever for the blog title today, but I figure since we’ve spent so long talking about giving people exactly what they want through methods like personalisation… I’ll just say we’re giving you exactly what you want!

 

Today’s play in two acts: Login with Facebook and Automated cross sell/upsell.

 

Act I: Login with Facebook

 

Back in version 3.96,...

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Commerce Vision Celebrates Best Practice Personalisation

Brisbane, Australia – March 7, 2018

Today, Commerce Vision announce the release of their highly anticipated Personalisation module, created specifically for their Customer Self Service eCommerce platform. 

Personalisation has been designed from the ground up to allow digital marketers to individualise the customer experience, including targeted messaging, content, and product suggestions.    

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CMS change is coming

It’s that time again already, can you believe it? Overnight we will be upgrading our CMS to include some very cool new features. But I’m impatient and excited so let’s sneak a peek into what’s coming tomorrow morning:

 

Feature Management

Some of you may be familiar with our feature settings page. For those of you that aren’t…

 

 

For those that are, you’ll notice it’s gotten an overhaul and a...

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