Doing right by a wronged customer
I had a disappointing experience recently and it got me thinking about the nature of ...
Why should a customer buy from you: a thought experiment
As part of making sure I’m writing blogs that speak to the problems faced by you, my ...
Take your customer somewhere
So long and thanks for all the fish
This is it. It’s time to look back on all we’ve achieved and say goodbye.
Right information, wrong time!
I’ve been gallivanting around the east coast recently visiting customers. On the plane ...
Santa got his dates wrong, but that's good news for you!
It’s feature week again in CV-land and there’s one or two things I’ve been hanging out to ...
The machines are coming
We’ve been seeing the influx of machine intelligence for years. From things as simple as ...
Personalisation is not scary
Personalisation is one of those hot topic words that gets thrown about a lot, especially ...
Feature Roundup: V3.96 – V3.98
Welcome to another Wednesday with Helen!