Customer Self Service
Commerce Vision’s Customer Self Service (CSS) enables your customers to transact with you electronically through online ordering, price checking, account functions, or accessing product specifications and features. By using Customer Self Service you and your customers save time and resources whilst freeing up customer support representatives to focus on high value activities.
With deep integration into your ERP system, Customer Self Service is not only integrated with sales order, stock, and customer information but also replicates the complex pricing, availability, order, and stock security logic that enables you to fully utilise the web as part of your multi-channel sales strategy.
The ability to capture orders on line with the business logic of your ERP system.
Extending your business hours to 24/7 for 365 days a year
Allows your customers access to pricing, account, order history and delivery information
Enables you to drive efficiency for both your and your customers’ businesses
Enables you to extend the reach of your business to new geographies and markets without major investment in capital and human resources.
Allows your larger customers to ‘Punch Out’ of their Procurement systems to obtain product codes and prices for raising their Purchase Orders