The opportunities for direct customer contact seem to be growing fewer and farther between as technology advances with more efficiencies and better self-service functionality. 

This is a good thing though, right?  After all, if we can make a task easier for a customer, and achieve it without the need for human intervention, it’s WIN, WIN! 

So what’s the problem?

Well, sometimes we can focus more...

Are you losing too much money through payment transaction costs?

Some customers I’ve spoken to have been surprised at both the amount they’re paying, and also the extent to which payment transaction fees can vary across different types of credit cards and payment gateways.

We can provide options to recoup some or all of your transaction costs.

Your approach will be key in achieving the...

Would you like your customers to self-manage their own accounts?

We have a solution that we can configure for you...

...and it won't break the bank.

Meet our ‘Basic 5’ Customer Dashboard

This feature is quickly becoming popular as it significantly reduces incoming calls from end-user customers by empowering them to manage their own accounts.

This quick win is an easy install with...

Why in this age of the ‘internet of things’ are some companies and sectors lagging in online order processing?

From a throughput and cost-2-serve perspective, eCommerce presents obvious benefits to B2B sellers. And on the surface, online ordering seems convenient for buyers as well.

But we’ve made an observation: whilst overall engagement increases with an eCommerce presence (think researching...

Welcome again my eCommerce adventurers.

This week I wanted to chat to you about something that I think will only get bigger, as more and more machines take over our lives, until eventually we’re like these guys:

©Disney/Pixar

Ok, maybe not quite that bad, but I do think that machines can do a lot for us. Which brings us to the topic of today’s post (drumroll please)…

Automation!

Using...

Brisbane, Australia – May 30, 2017 – Commerce Vision today announced general availability of LUCY powered by Microsoft Azure – an automated order processing software that captures a customer’s emailed purchase orders and generates accurate sales orders in their suppliers’ ERP systems.

LUCY was developed as an intelligent application from day one, so it is trained to remember customers’ purchase...

2014 has been a challenging year for many businesses, especially those associated with the mining and mining services industry sectors. Iron ore has dropped from around US$130 to US$70 per ton and other commodities have been similarly affected. 

The challenges of the mining sector have also bled out across other sectors and our discussions with all business sectors over the year has revealed an...

The last 18 months have been challenging for many industries. The ‘open cheque book’ of the mining industry has been put in the bottom drawer, the news from the car industry has concerned many in the manufacturing industry and on top of that there was a lot of uncertainty in 2013, especially leading up to the election.

In our travels over this last period we have had numerous conversations with...

Over the last 2 years, I have spoken to many business owners, and managers about reducing their cost to serve whilst maintain service levels.

Much of this discussion has focussed on utilising eCommerce capabilities to allow customer access to functions such as account and order enquiry, online statements, and other potential customer self-serve functions that cost your business in time and effort...