Commerce Vision Blog


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There’s been plenty of talk about eCommerce and the increase in online everything during COVID-19,...

Commerce Vision Blog


LATEST ARTICLE CASE STUDY

Recently I had the opportunity to attend the Online Retail Global Digital Day and loved it!  

...

Commerce Vision Blog


LATEST ARTICLE CASE STUDY

Working from home through this health crisis (between juggling an 8-month-old and sanitising my...

Commerce Vision Blog


LATEST ARTICLE CASE STUDY

With all the global uncertainly at the moment, it’s highly likely you’ve got staff working from...

Commerce Vision Blog


LATEST ARTICLE CASE STUDY

Everyone knows what B2C is. Even people who have never heard the term before have still experienced...

Commerce Vision Blog


LATEST ARTICLE CASE STUDY

If you’re looking for a way to expand your online business, online marketplaces could be just the...

Commerce Vision Blog


LATEST ARTICLE CASE STUDY

Commerce Vision are excited to announce our new partnership with ChannelAdvisor.

Like Commerce...

Commerce Vision Blog


LATEST ARTICLE CASE STUDY

In the last five years, the cost of acquiring new customers has increased by over 50%. SEO, SEM and...

With all the global uncertainly at the moment, it’s highly likely you’ve got staff working from home. Or perhaps you’re running your business on a skeleton crew, trying to minimise exposure and keep operating costs down?

The world of eCommerce has always been important, but in this unprecedented time of quarantine and physical isolation, it could be a game-changer (or a lifeline) for your business.

As a Commerce Vision customer, you’ve got an exceptional platform in Customer Self Service – now is the time to really make the most of it!

Leverage it to proactively support your customers. Let it assist your own staff in performing their jobs, from wherever they might be working.

For example, your Reps could use this time to connect with customers and guide them through purchasing functions such as:
• reprinting invoices
• creating order templates
• tracking backorders
• reviewing and paying outstanding accounts

True self-servicing that goes beyond simple online ordering.

Maybe now is the time for your business to implement Click & Collect, or create a promo code to grant free shipping to your customers.

You’ve got a lot of rich functionality at your fingertips. The Commerce Vision platform is here to support you in servicing (and keeping!) your customers.

This is uncharted territory and despite all the social distancing, we’re all in it together.

Please feel free to reach out to discuss how we can help you and your business as we all navigate a very rapidly changing business environment.


Our platform isn't called 'Customer Self Service' for nothing.


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