Guest: Chris O'Shea
Merchandise Coordinator,
Arlec Australia
SSS Australia have been supplying medical equipment and consumables to the Australian healthcare market for over 45 years. Known for their unwavering commitment to customer care, the team at SSS Australia strive to set a benchmark in gold standard service. That aim naturally extends to their online channel, and with an eye for innovation, they work hard to offer their customers the best online experience possible.
SSS Australia aren’t new to eCommerce. The successful healthcare supply company has offered its customers online ordering since the early 2000s. But since that time, B2B eCommerce has matured and its users have grown more sophisticated. Recently, the team at SSS Australia had come to realise their existing platform wasn’t delivering the sort of agility and flexibility they needed. They found they needed to build customisations on top of their existing platform in order to offer their customers features that were considered ‘non-standard’ for B2B.
They found themselves at a crossroads: either upgrade to a newer version of their current platform, or start evaluating other options. And thus the partnership with Commerce Vision was born.
If you've ever walked the lighting or electrical aisles of your local Bunnings, you've definitely seen Arlec products on the shelves.
Chris O'Shea and his team are the merchandisers who keep those products properly stocked, well-displayed and retail compliant.
In this fireside chat we get to take a peek behind the scenes of this national brand, and hear how Opmetrix CRM has helped transform the way Chris and his team operate.
With Opmetrix, Arlec are lifting their efficiency and productivity - every day.