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04 October 2017 2 min read

Are you focusing on the bull and forgetting the (cash) cow?

If offered the choice of $5,000 in a lump sum at the end of 6 months or $100/month ...
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27 September 2017 2 min read

Tailoring your FAQs to your user

The only thing that you absolutely have to know is the location of the library.
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24 May 2017 2 min read

Becoming B2B Batman

Do you sell a product? Do you sell convenience? Do you sell quality, or quantity, or ...
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10 May 2017 2 min read

Dictionary or shopping list: What does your customer actually want to know?

I think we’ve all heard the phrase “information is power” before. When it comes to ...
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03 May 2017 2 min read

You don’t need to be Einstein to experiment

“With how many things are we on the brink of becoming acquainted, if cowardice or ...
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05 April 2017 3 min read

It's data but is it information?

It’s no secret I have a love of data. Data driven design and feedback-based iterative ...
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15 March 2017 2 min read

Delight and The Human Element

I saw a great quote on LinkedIn the other day and immediately went out to buy the book it ...
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07 March 2017 2 min read

Everyone gets a layout with Layout Creator

“For time and the world do not stand still. Change is the law of life. And those who look ...
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06 February 2017 3 min read

Introducing: Customer Success Tenets

It’s been 12 months this month since I joined Commerce Vision and started working with ...
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