Staff Transitions

Staff transitions are an inevitable part of business operations as organisational structures change and people navigate through their own career trajectory.  Despite their inevitability however, each transition can create a time of significant turmoil for the Outgoing Person, the Newbie, and the Business:

  • The Outgoing Person strives to keep business as usual running smoothly whilst...
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Repeating Promo Codes

Looking for loyalty?

When customers purchase a significant product volume they often expect a reward in the form of a discount for both current and future orders.   But, what happens when some of those future orders are not so significant?

Repeating Promo Codes allow you to offer the gift that keeps on giving!

Running this style of promotion in conjunction with your media and SEO campaigns can...

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Show On Mobile / Tablet / Desktop

Are you seeing a rise in activity from mobile devices?

Commerce Vision customers are witnessing steady growth in eCommerce activity from mobile devices, with some - especially B2C businesses - now attributing around 50% of their total clicks to mobile users.  This trend is playing out all across the industry with Australia Post reporting that in 2017, 1 in 5 online sales were made from a mobile...

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Customer Dashboards

Would you like your customers to self-manage their own accounts?

 

We have a solution that we can configure for you...

...and it won't break the bank.

 

Meet our ‘Basic 5’ Customer Dashboard

 

 

This feature is quickly becoming popular as it significantly reduces incoming calls from end-user customers by empowering them to manage their own accounts.

 

This quick win is an easy install with...

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How to write an FAQ page people will actually use

 

What if I told you there was a way you could reduce your cost to serve, positively affect your SEO, and increase your customer’s sense of trust all at once?

 

No, it’s not magic… it’s your FAQ page.

 

While I was off exploring the wide world of FAQ, I gathered some great tips to help you get the most out of them.

 

But before I get into the How, I thought I’d explain some of the Why.

 

FAQ...

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Google's mobile-first indexing no longer a ghost story

If you follow the Google Webmaster blog, you would have seen the news drop a few weeks ago that Google has started rolling out mobile-first indexing. As part of the announcement, they’ve dispelled a few myths that have turned (in certain circles) into campfire bogeyman stories.

 

In case the Webmaster blog is a little too technical, or you don’t have time to go through it, here’s a digest for you:

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More benefit, less feature: writing great product descriptions

It’s been a little while since I’ve busted out my trusty magnifying glass and put a piece of the eCommerce landscape under the spotlight. If you’ve been along for the ride so far, you know I’ve already analysed banners, mega menus, and product detail pages. Today I’m at it again, this time doing my best Sherlock impression while talking product descriptions.

 

Warning: I’m armed with examples...

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Common problems in B2B eCommerce you can already solve

I’ve spent a lot of time lately researching the most common B2B eCommerce pain points, and it got me thinking about you, my delightful customers. My internet trawling highlighted several features that got repeated mentions…  and I’m happy to report that you can already implement all of them!

 

With this in mind, I thought I’d give you a digest of what the internet claims are the big ticket items...

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Login with Facebook and Automated Cross sell/Upsell

I was going to come up with something kitschy and clever for the blog title today, but I figure since we’ve spent so long talking about giving people exactly what they want through methods like personalisation… I’ll just say we’re giving you exactly what you want!

 

Today’s play in two acts: Login with Facebook and Automated cross sell/upsell.

 

Act I: Login with Facebook

 

Back in version 3.96,...

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Why should a customer buy from you: a thought experiment

As part of making sure I’m writing blogs that speak to the problems faced by you, my intrepid eCommerce explorers, I spend a bit of time each week scrolling through the questions asked on various platforms like Quora. While some questions are very specific, quite a few are just variations on the same theme:

 

“How do I get customers in (insert saturated market) to buy from me?”

 

Because I’m the...

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