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For more information on any of our products, or to arrange a demonstration, Click Here
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Customer Self Service Web Site |
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A fully featured web site allows your
customers to perform functions like browse your catalogue and view
product images and specifications with links to information such as
contract pricing and availability.
Customers can purchase products on account or with a credit
card and track the status of their orders.
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Key Features
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Fully integrated with your internal ERP software
Rich Web Functionality
Tailorable content using the built-in HTML content editor
Role-based
security for configuring menu options
Modular functionality so you purchase only what you require
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Catalogue Module
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The foundation module of Customer Self Service is the Catalogue Module which includes all the tools
necessary to get your web site up and running and presents an integrated online catalogue to your customers.
Catalogue Integration means that any changes to pricing, product
descriptions or other information in your internal ERP system are
automatically reflected on the web site.
With the Catalogue Module, your customers can:
- Browse your catalogue
- View product images,
specifications and links
- View their price for an item
- View stock availability
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Business to Business Module (B2B)
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The Business to Business (B2B) Module allows your account customers to log on to your web site.
You can create users and link them to a particular customer accounts, allowing them to perform enquiries and transactions on their account.
Integration means that as orders and transactions are created and updated in your internal ERP system, they are automatically reflected on your web site.
Your B2B users can:
- Place orders for items using
customer specific pricing if required.
- Enquire on the status of orders entered on
the web or directly into your ERP system.
- Save template orders allowing
the easy creation of similar orders in the future.
- Create a list of "Favourite
Products" for simplified ordering
- View past and present account
statements, and outstanding invoice summaries.
- Pay accounts by credit
card, or submit an EFT remittance.
- Use advanced order management
features such as cost centre assignment and order approvals by cost
centre.
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Business to Consumer Module (B2C)
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The Business to Consumer Module (B2C) allows non-account customers (i.e.
casual users or the general public) to make purchases on your web site.
Your B2C users can:
- Register themselves using a no-fuss process.
- Make a purchases using a simple
four step process: Registration, Delivery Details, Freight
Selection, and Payment.
- Pay by secure credit card,
BPAY, or "Call Me" for credit card details.
- Track order shipment
progress
- Enquire on all previous order
details
- Change personal
preferences for the web site.
- Change personal details
through the "Your Account" page.
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